The following full-time positions are also posted in Brigham Young University's Employment
Services Staff and Administration Office. If your organization would like to receive
information regarding job openings at BYU Broadcasting, please contact BYU Broadcasting Human
Resources by telephone at 801-422-8450.
Membership ManagerListing #1Applications accepted from: 12/6/2013 - 12/20/2013
MANAGEMENT OF MEMBERSHIP DEPARTMENT: Manages and drives revenue in the Membership department. Revenue goals increase each year even in poor economic conditions; Oversees management of membership budgets for BYU Broadcasting stations; Trains and re-trains personnel to keep pace with changing trends, demographics and economic conditions - MEMBERSHIP PLANNING/EXECUTION: Directs and manages all membership activities for BYUtv, this includes prospect cultivation, donor acquisition, engagement activities for current contributing members and donor retention; Manages all direct mail solicitations, online fundraising, events and any other membership campaigns associated with BYUtv; Ensures that all efforts are targeted, focused and integrated with the overall marketing campaign for the station - VIEWER SERVICES: Manages all customer service functions including receiving, processing, logging and reporting on calls, emails and letters received for all stations of BYU Broadcasting. Distributes reports to station managers and directors, Hires, trains, mentors and evaluates audience services students to ensure that performance goals and metrics are met; Solicits and receives viewer/listener donations; Holds ongoing staff meetings and trainings to distribute information regarding new programs, trending topics and issues, upcoming events and promotions, and other organizational issues. - DEPARTMENTAL DUTIES: Assists with BYUB outreach efforts as needed (tours, screenings, special events, etc.); Responsible to update and maintain Membership and audience services Sharepoint (website, calendar, blog, etc.); “Point Person” for audience services software (Salesforce) and ACD phone system. ALL APPLICATIONS MUST BE SUBMITTED ONLINE AT YJOBS.BYU.EDU.
EDUCATION & EXPERIENCE: MINIMUM Required: A Bachelor’s degree in marketing, communications, business management or related field and 5 years of fundraising or marketing experience is required. PREFERRED: A Bachelor’s degree in marketing, communications or business management and 7 years of demonstrated experience as a hands-on department manager is preferred. An advanced degree is also preferred. SKILLS, ABILITIES and KNOWLEDGE NEEDED: Demonstrated experience in fundraising or direct marketing is required; Experience in strategic planning, budget development and management; Previous customer service experience and call center management required. Knowledge of automatic call distribution systems preferred; Must be able to manage, mentor, and drive results from full-time and student employees; Excellent communication (oral/written/presentation) and interpersonal skills required; Excellent organization, detail-oriented, adaptable and able to successfully manage multiple projects and tasks; Ability to communicate and work efficiently with multiple departments to produce professional end products; Contribute to creation of new department processes; Previous experience with on-line marketing will be weighed heavily. ALL APPLICATIONS MUST BE SUBMITTED ONLINE AT YJOBS.BYU.EDU.